Many companies conduct internal evaluations to get a feel for what their customers think and experience. We do this at TeamTRI, but it is also a company practice to sit down with our team and clients on a regular basis to debrief and complete After Action Reviews. We find it an affordable, fast, and effective method for learning, growing, and making surgical adjustments to improve service. This is just where TRI’s performance evaluation process starts. We also hire independent, third-party evaluators to anonymously obtain feedback from a cross section of our clients so that we know we are getting a accurate picture.
Below you will find the latest Dun and Bradstreet’s (D&B) Past Performance Evaluation for TeamTRI. Customers from the following industry sectors provided anonymous feedback on TRI’s services in the following areas:
TRI received an overall performance rating of 95 out of 100 points based on D&B’s sophisticated algorithm. This score gives TRI a top rating indicating our likely overall performance when hired.
We are also pleased with these detailed performance rating areas:
Reliability = 95
Cost = 94
Order Accuracy = 93
Timeliness = 92
Quality = 94
Business Relations = 96
Personnel = 98
Customer Support = 95
Responsiveness = 94
While all of our detailed ratings results are in the superior performance category, we will not be totally satisfied until our specially assigned project teams lead us to 100 point ratings across the board. Until then, we will build off our strong performance results to get there.
Hopefully this evaluation data helps give you insight into TRI as your training and development, event management, and association leadership partner. But, the evaluation data that truly matters is yours. So, see for yourself. Give TRI a chance to help your organization TRIUMPH, win, and reach new levels of success.